eCogra Online Casinos
Who is eCOGRA?
If you have never heard their name you will have most likely come across their logo which is prominently displayed on the front page of most online casinos. Players should make themselves aware of whether or not they are playing on an eCOGRA certified casino or not, as this group is your way of seeking help should you ever have any problems with an online casino.
eCOGRA stands for eCommerce & Online Gaming Regulation & Assurance and is an independent not-for-profit online gaming industry standards association, which was created to protect online players wagering at casinos which have been deemed illegal or rouge. The organization mandates that all certified casinos offer fair games which are provided by the particular casino provider/software. eCOGRA works for the industry including the player, the affiliates and the online casinos.
A few of the specific requirements enforced by eCOGRA casinos is that players will be ensured their winnings, the utmost security measures are in place, advertising is honest including offering promotional material to get players to sign up and deposit, games are fair and the overall daily operations of the casinos are watched over.
Online casinos which display the eCOGRA seal must receive audits by a third part company, which also must be a recognized company by eCOGRA. These audits will be sent to eCOGRA and many of them will be displayed on the casino website. If you can’t find the audit reports we suggest you click the seal which will usually provide them for you. You also have the option to contact eCOGRA directly and request the information as it is public knowledge.
What Happens If A Casino Won’t Give Me My Money?
If this ever happens to you please contact eCOGRA immediately. Make sure you have as many records as possible which can include the games history often saved in the casino lobby. Also save any chat logs or other forms of communication you may have had with the casino in question. You can send it directly to eCOGRA and they will investigate the situation. Should the matter go unresolved, eCogra under special circumstances will provide you with a mediation service which will be no cost to you and you can receive a fair gaming advocate to represent you, should the need arise.
We do trust the rooms we work with to be safe and fair for online players. If you ever have a problem with one of the online casinos found on SlotsGeek.com, do not hesitate to send us an email info @ slotsgeek.co (remove the spaces). We will take your concerns directly to our manager and try to help resolve any problems you may have. We also want to make sure that if there is a bad apple that we may not know about among our selected rooms that other players don’t find it.
What if a Casino Does Not Have an eCOGRA Seal?
This does not mean that the casino is unfair. Some of the casinos listed on SlotsGeek are not eCOGRA approved however they are licensed and regulated by another company, be it a government body or as an example the Kahnawake Gaming Commission. It would be alot easier for players if it was licensed under one roof, but until regulation happens this is how it is. This is also another reason why you really need to shop around and read up on how to choose an online casino.
eCOGRA Certified Online Casinos
For our players who want a list of eCOGRA certified casinos we have provided you with one here. You will find the eCOGRA logo on these sites.
How to Contact eCOGRA for a Dispute
eCOGRA Limited
- 2nd Floor
Berkeley Square House
Berkeley Square
London
W1J 6BD
United Kingdom
Tel: +44 20 7887 1480
Fax: +44 20 7887 1481
Email: info@ecogra.org
Company Registration Number: 4690117
VAT Registration Number: 830 8129 41
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